Name: Premium Support
SKU: 1536
Availability: InStock

Proactive ERP Management & Strategic Advisory

Our Premium Support Plan is designed for organizations that rely heavily on Microsoft Dynamics 365 Business Central for mission-critical operations.

This plan goes beyond reactive support. It provides proactive system monitoring, optimization, and strategic ERP advisory services.

Everything in Basic Support, PLUS:

Priority Dynamics 365 Support

Expedited SLA response times
Priority ticket handling
Dedicated support manager

Proactive System Health Checks

Quarterly Business Central performance review
Data integrity assessment
Customization audit
Environment optimization

Continuous ERP Optimization

Process improvement recommendations
Automation enhancements
Reporting optimization
Feature adoption guidance

Microsoft Release Management Support

Guidance during Microsoft release waves
Impact analysis of new features
Testing coordination
Upgrade advisory

Strategic Business Reviews

Quarterly advisory sessions
ERP roadmap planning
Growth and scalability assessment

Advanced User Training

Feature walkthrough sessions
Department-specific enablement
Ongoing knowledge transfer

Who This Plan Is Best For

Growing companies scaling operations
Multi-entity or multi-location businesses
Manufacturing and distribution organizations
Companies without internal ERP technical teams
Businesses planning digital transformation initiatives

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Cost-Effective ERP Helpdesk & Maintenance

Our Basic Support Plan is ideal for companies that require dependable issue resolution and standard system maintenance following Business Central implementation.

✔ Business Central Helpdesk Support

Ticket-based support via email or portal
Functional troubleshooting
User guidance for standard features
Configuration corrections

✔ Issue Resolution & Maintenance

Error investigation and fixes
Minor report adjustments
Workflow corrections
Basic technical troubleshooting

✔ Standard SLA Response Time

Defined response time during business hours
Structured escalation process

✔ Monthly Support Hours

Fixed allocation of monthly support hours
Can be used for minor enhancements and system adjustments

Who This Plan Is Best For

Small to mid-sized businesses using Business Central
Organizations with minimal customization
Companies with internal ERP administrators
Businesses seeking affordable ERP support services

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Advanced Manufacturing & Service Management Capabilities

The Premium License includes everything in Essentials, plus advanced functionality for companies with more complex operational requirements.

This license is designed for businesses with manufacturing, production planning, or service management needs.

Everything in Essentials, PLUS:

✔ Manufacturing management

✔ Production orders

✔ Bills of materials (BOM)

✔ Capacity planning

✔ Assembly management

✔ Service order management

✔ Advanced operational controls

Best For

Manufacturers
Distributors with light production
Service-based organizations
Companies with production planning requirements

When to Upgrade to Premium

If your business includes production processes, shop floor management, or service order tracking, the Premium license ensures operational visibility and cost control.

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Limited Access for Light Users

The Team Member License is designed for users who need limited access to Business Central.

It is significantly more affordable than full licenses and ideal for employees who:

Read data
Enter basic information
Approve workflows
Update records without full transactional control

Key Capabilities:

✔ Read-only access across the system

✔ Approve workflows

✔ Enter time sheets

✔ Update customer, vendor, or contact information

✔ Access reports

Best For

Executives needing reporting access
Sales representatives
Warehouse staff (basic entry)
Administrative staff
Occasional ERP users

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Core ERP Functionality for Finance and Operations

The Essentials License provides full access to core ERP capabilities required by most small to mid-sized businesses.

This license is ideal for finance teams, operations managers, and power users who need comprehensive system access.

Key Features Included:

Financial management (GL, AP, AR, budgeting)

Sales and customer management

Purchasing and vendor management

Inventory management

Project management

Basic warehouse management

CRM capabilities

Reporting and dashboards

Best For

Finance managers and accountants
Operations managers
Inventory controllers
Business analysts
Users who require full transactional access

Why Choose Essentials?

The Essentials license covers the majority of business processes without requiring advanced manufacturing or service management features.

For many organizations, this is the most cost-effective full-access ERP license.

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The Warehousing Pack provides businesses with the tools to efficiently manage inventory movement, storage, and fulfillment within Dynamics 365 Business Central.

It enables full visibility and control over warehouse operations, helping reduce errors, optimize storage, and streamline order fulfillment.

This pack is ideal for distributors, e-commerce businesses, and manufacturers who require structured warehouse processes without the complexity of full-scale WMS extensions.

Included Capabilities:

Warehouse Setup & Configuration

Location & Bin Management

Item Tracking by Location & Bin

Put-away & Pick Strategies

Warehouse Receipt & Shipment Processing

Item Reservations & Allocation Management

Inventory Adjustments & Cycle Counting

Warehouse Documents & Work Instructions

Cross-Docking & Warehouse Movement Orders

Integration with Sales & Purchase Orders

Real-Time Stock Availability & Updates

Warehouse Reports & Standard Views

Item Tracking with Serial & Lot Numbers

Basic Warehouse Workflows for Staff Efficiency

Inventory Posting Integration with General Ledger

includes Project Management fee.

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The Stock Pack provides businesses with the tools to efficiently manage inventory, pricing, and stock movements within Dynamics 365 Business Central.
It ensures accurate tracking of items across multiple locations, smooth transfers, and full visibility of stock levels and costs.

Included Capabilities:

Inventory Item Master Data Setup

Item Categories & Extended Descriptions

Sales Prices & Price Lists Management

Locations & Bin Setup

Stock Availability & Real-Time Updates
Transfer Orders Processing

Inventory Transfers Between Locations

Stock Adjustment Journals

Serial Number Tracking

Lot Number Tracking
Item Cost Tracking & Valuation

Integration with Sales & Purchase Orders

Inventory Reporting & Standard Views

includes Project Management fee.

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The Starter PLUS Pack enhances the core foundation of Dynamics 365 Business Central by adding stronger financial controls, better visibility, and readiness for growth.
It is designed for organizations that want more than a basic setup—without moving into a full, enterprise-scale implementation.

This pack is ideal for businesses that need structured financial management, reporting clarity, and scalable system configuration from the start.

Included Capabilities:

All features from the Starter Pack

Advanced Chart of Accounts Structuring

Multi-Dimension Setup & Reporting

Advanced Posting Groups Configuration
Cash Flow Forecast Setup

Financial Budget Setup & Monitoring
Sales Tax Setup & Posting Configuration (sales tax updates not included)

Financial Controls & Validation Rules

User Roles, Profiles & Permission Sets

Financial Reporting Enhancements

Audit Trail & Change Log Setup

Period Close & Year-End Readiness

includes Project Management fee.

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The Starter Pack is a mandatory component for all Business Central implementations (except for the KickStart Pack, which already includes it).

It provides the foundation for setting up a single trading company and includes all the core functionalities required to manage general ledger, banking, tax, and multi-currency operations—making it the essential starting point for any Business Central build.

Included Capabilities:

Single Company Setup

Chart of Accounts (up to 100 records imported)

G/L Account Categories and Subcategories

G/L Account Extended Texts

Balance Sheet and Income Statement Reporting
Reporting Dimensions & Values

Analysis by Dimension & Account Schedule Reporting
Recurring & Reversing Journals
Bank Accounts Setup

Bank Account Reconciliations

Bank Integration – Cash Receipt & Statement Import

Payment Reconciliations & Registrations
Outlook Integration

Excel Integration

User Accounts, Permission Groups, and Permission Sets

User Personalisation

User Posting Date Control

Includes Project Management fee.

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The Purchase PLUS Pack extends the core purchasing capabilities of Dynamics 365 Business Central with advanced controls, automation, and visibility across the procure-to-pay process.

It is designed for organizations with higher purchasing volumes, multi-step approvals, and the need for tighter cost and vendor management.

Included Capabilities:

All features from the Purchase Pack, plus:

Advanced Vendor Master Data Configuration

Purchase Requisition Setup & Processing

Purchase Approval Workflows

Purchase Price & Line Discount Management

Vendor-Specific Purchasing Conditions

Blanket Purchase Orders

Drop Shipment Processing

Purchase Order Change Tracking & Audit Trail setup

Landed Cost Setup & Allocation

Purchase Charge Management

Commitment Tracking & Accrual Visibility

Vendor Performance & Purchase Analysis Reports

Integration with Inventory & General Ledger

Enhanced Purchase Reporting & Standard Views

includes Project Management fee.

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The Purchase Pack covers everything you need to manage your purchasing process—from vendors and purchase orders to the purchase ledger and accounts payable.

It includes the essential tools to track expenses, manage supplier relationships, and keep your payables organized with confidence.

Included Capabilities:

Vendor Master Data (up to 1,000 records imported)
Vendor Opening Balances

Purchase Quote Processing

Purchase Order & Return Processing (including Purchase Receipts)
Purchase Invoice & Credit Processing

Standard Purchase Codes (Recurring Purchase Invoice Lines)

Payment Journals (including Bank Payment Exports)

Aged Accounts Payable Report

Allocation of Purchase Invoices, Payments, and Credits

Purchase Proformas and Prepayments

Payment Terms

Purchase Discounts
Purchase Extended Texts

includes Project Management fee.

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The Planning Pack helps organizations plan, forecast, and control inventory supply using Dynamics 365 Business Central planning capabilities.

It enables smarter purchasing and production decisions by aligning demand, supply, and availability—reducing stockouts, excess inventory, and manual planning efforts.

This pack is ideal for distributors, manufacturers, and growing businesses that need better visibility into future demand and replenishment requirements.

Included Capabilities:

Item Planning Setup

Reordering Policies (Reorder Point, Lot-for-Lot, Fixed Reorder Quantity)

Safety Stock & Lead Time Configuration

Demand Forecast Setup & Management

Planning Parameters per Item

Item Availability & Planning Worksheets

Supply Planning (Purchase & Assembly Recommendations)

Planning Worksheet Review & Action Messages

Automated Creation of Purchase Orders & Assembly Orders
Planning by Location & Variant
Planning Reports & Standard Forecast Views

Includes Project Management fee.

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The Kickstart Bundle is designed for businesses that want to get up and run on Dynamics 365 Business Central quickly and cost-effectively.

It brings together the Starter Pack, Sales Pack, and Purchase Pack into one streamlined implementation—giving you all the essentials to manage customers, vendors, and core transactions from day one.

This bundle is ideal for organizations transitioning from spreadsheets or legacy systems and looking for a structured, low-risk entry into Business Central.

Bundle Benefits:

Discounted pricing compared to individual packs

Faster go-live with a structured implementation approach

End-to-end visibility across sales, purchasing, and finance
Scalable foundation for future packs (Inventory, Jobs, Assembly, etc.)

includes Project Management fee.

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The Jobs Pack enables organizations to plan, execute, and monitor project-based work using Dynamics 365 Business Central Job Management.
It provides full visibility into job profitability by tracking costs, revenues, and progress—while seamlessly integrating financials for accurate, real-time reporting.

This pack is ideal for service-based businesses, project-driven teams, and organizations that need tight control over budgets, costs, and billing.

Included Capabilities:

Job Master Data Setup

Job Task Structure & Phases

Job Budget Setup (Cost & Revenue)

Budget vs. Actual Tracking

Job Costing (Labor, Materials, Expenses & Overheads)

Job Planning Lines

Time & Expense Tracking

Timesheet Setup & Approval Workflows

Job Resource & Cost Rate Management

Job Billing & Revenue Recognition

Job Integration with General Ledger

Work in Progress (WIP) Methods & Setup

WIP Calculations & Posting
Job Profitability & Margin Reporting

includes Project Management fee.

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Fixed Assets Pack provides a centralized and fully integrated way to manage your organization’s fixed assets within Dynamics 365 Business Central.
It allows you to track the complete lifecycle of assets—from acquisition and depreciation to disposal—while ensuring accurate financial reporting and compliance.

This pack is ideal for organizations that need clear visibility into asset values, depreciation, and fixed asset-related postings without relying on external spreadsheets or disconnected systems.

Included Capabilities:

Fixed Asset Master Data Setup

Integrated Fixed Asset Register

Fixed Asset Classes & Subclasses

Fixed Asset Posting Groups

Fixed Asset Acquisition & Capitalization

Depreciation Books (e.g., Financial & Tax)

Depreciation Methods (Straight-Line, Declining Balance, etc.)

Depreciation Calculation & Posting

Fixed Asset Journals

Fixed Asset Revaluation

Fixed Asset Transfers (Location, Department, Responsibility Center)
Fixed Asset Disposal, Write-Off & Sale Processing

Fixed Asset Integration with General Ledger

Fixed Asset Reporting & Standard Depreciation Schedules

Net Book Value & Asset History Tracking

Includes Project Management fee

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Assembly Pack is designed to help businesses efficiently manage light manufacturing and kitting processes using Dynamics 365 Business Central Assembly Management.

It enables you to define, build, and track assembled items with full visibility into components, costs, and output—without the complexity of full-scale manufacturing.

This pack is ideal for organizations that assemble finished goods from multiple components, whether for stock or on demand.

Included Capabilities:

Assembly Item Setup

Assembly Bill of Materials (BOM) Configuration

Assembly BOM Component Management

Assembly Routing (Basic Assembly Steps)

Assembly Order Creation (Make-to-Stock & Make-to-Order)

Assembly Order Posting (Consumption & Output)
Item Consumption Posting from Assembly Orders

Output Posting to Finished Goods Inventory

Partial Assembly Order Posting

Assembly Order Status Management

Assembly Order Reporting & Standard Views

Integration with Sales Orders (Assemble-to-Order Scenarios)

Includes Project Management fee.

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The Sales Pack brings together everything you need to manage your sales process—from customers and sales orders to the sales ledger and accounts receivable.

It includes the essential tools to track revenue, manage customer relationships, and stay on top of receivables with ease.

Included Capabilities:

Customer Master Data (up to 1,000 records imported)
Customer Opening Balances

Customer Ship-To Address List

Sales Quote Processing

Sales Order & Return Processing
Sales Invoice & Credit Processing

Standard Sales Codes (Recurring Sales Invoice Lines)

Sales Journals (including Cash Receipt & Payment Registrations)

Aged Accounts Receivable Report and Customer Statements
Sales Proformas & Prepayments

Payment Terms

Payment Discounts

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Premium Support

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CONTACT INFO

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Premium Support

Basic Support

Premium License

Team Member License

Essentials License

Warehousing Pack

Stock Pack

Starter PLUS Pack

Starter Pack

Purchase PLUS Pack

Purchase Pack

Planning Pack

Kickstart Bundle

Jobs Pack

Fixed Assets Pack

Assembly Pack

Sales Pack

Premium Support

Related products

Team Member License

Starter Pack

Basic Support

Bulk Copy Open Sales Invoices

QUICK LINKS

OFFERINGS

CONTACT INFO

Premium Support

Basic Support

Premium License

Team Member License

Essentials License

Warehousing Pack

Stock Pack

Starter PLUS Pack

Starter Pack

Purchase PLUS Pack

Purchase Pack

Planning Pack

Kickstart Bundle

Jobs Pack

Fixed Assets Pack

Assembly Pack

Sales Pack