Our Basic Support Plan is ideal for companies that require dependable issue resolution and standard system maintenance following Business Central implementation.
✔ Business Central Helpdesk Support
Ticket-based support via email or portal
Functional troubleshooting
User guidance for standard features
Configuration corrections
✔ Issue Resolution & Maintenance
Error investigation and fixes
Minor report adjustments
Workflow corrections
Basic technical troubleshooting
✔ Standard SLA Response Time
Defined response time during business hours
Structured escalation process
✔ Monthly Support Hours
Fixed allocation of monthly support hours
Can be used for minor enhancements and system adjustments
Who This Plan Is Best For
Small to mid-sized businesses using Business Central
Organizations with minimal customization
Companies with internal ERP administrators
Businesses seeking affordable ERP support services
Advanced Manufacturing & Service Management Capabilities
The Premium License includes everything in Essentials, plus advanced functionality for companies with more complex operational requirements.
This license is designed for businesses with manufacturing, production planning, or service management needs.
Everything in Essentials, PLUS:
✔ Manufacturing management
✔ Production orders
✔ Bills of materials (BOM)
✔ Capacity planning
✔ Assembly management
✔ Service order management
✔ Advanced operational controls
Best For
Manufacturers
Distributors with light production
Service-based organizations
Companies with production planning requirements
When to Upgrade to Premium
If your business includes production processes, shop floor management, or service order tracking, the Premium license ensures operational visibility and cost control.
The Warehousing Pack provides businesses with the tools to efficiently manage inventory movement, storage, and fulfillment within Dynamics 365 Business Central.
It enables full visibility and control over warehouse operations, helping reduce errors, optimize storage, and streamline order fulfillment.
This pack is ideal for distributors, e-commerce businesses, and manufacturers who require structured warehouse processes without the complexity of full-scale WMS extensions.
The Stock Pack provides businesses with the tools to efficiently manage inventory, pricing, and stock movements within Dynamics 365 Business Central. It ensures accurate tracking of items across multiple locations, smooth transfers, and full visibility of stock levels and costs.
The Starter PLUS Pack enhances the core foundation of Dynamics 365 Business Central by adding stronger financial controls, better visibility, and readiness for growth. It is designed for organizations that want more than a basic setup—without moving into a full, enterprise-scale implementation.
This pack is ideal for businesses that need structured financial management, reporting clarity, and scalable system configuration from the start.
The Starter Pack is a mandatory component for all Business Central implementations (except for the KickStart Pack, which already includes it).
It provides the foundation for setting up a single trading company and includes all the core functionalities required to manage general ledger, banking, tax, and multi-currency operations—making it the essential starting point for any Business Central build.
Included Capabilities:
Single Company Setup
Chart of Accounts (up to 10,000 records imported)
G/L Account Categories and Subcategories
G/L Account Extended Texts
Balance Sheet and Income Statement Reporting
Standard VAT Reporting, VAT Returns, and HMRC Integration (Making Tax Digital)
Reporting Dimensions & Values
Analysis by Dimension & Account Schedule Reporting
The Purchase PLUS Pack extends the core purchasing capabilities of Dynamics 365 Business Central with advanced controls, automation, and visibility across the procure-to-pay process.
It is designed for organizations with higher purchasing volumes, multi-step approvals, and the need for tighter cost and vendor management.
Included Capabilities:
All features from the Standard Purchase Pack, plus:
The Purchase Pack covers everything you need to manage your purchasing process—from vendors and purchase orders to the purchase ledger and accounts payable.
It includes the essential tools to track expenses, manage supplier relationships, and keep your payables organized with confidence.
Included Capabilities:
Vendor Master Data (up to 10,000 records imported)
Vendor Specific Layouts
Vendor Opening Balances
Purchase Quote Processing
Purchase Order & Return Processing (including Purchase Receipts)
Purchase Blanket Order Processing
Purchase Invoice & Credit Processing
Standard Purchase Codes (Recurring Purchase Invoice Lines)
Payment Journals (including Bank Payment Exports)
Aged Accounts Payable Report
Allocation of Purchase Invoices, Payments, and Credits
The Planning Pack helps organizations plan, forecast, and control inventory supply using Dynamics 365 Business Central planning capabilities.
It enables smarter purchasing and production decisions by aligning demand, supply, and availability—reducing stockouts, excess inventory, and manual planning efforts.
This pack is ideal for distributors, manufacturers, and growing businesses that need better visibility into future demand and replenishment requirements.
Included Capabilities:
Item Planning Setup
Reordering Policies (Reorder Point, Lot-for-Lot, Fixed Reorder Quantity)
The Kickstart Bundle is designed for businesses that want to get up and run on Dynamics 365 Business Central quickly and cost-effectively.
It brings together the Starter Pack, Sales Pack, and Purchase Pack into one streamlined implementation—giving you all the essentials to manage customers, vendors, and core transactions from day one.
This bundle is ideal for organizations transitioning from spreadsheets or legacy systems and looking for a structured, low-risk entry into Business Central.
Included Packs & Capabilities:
Starter Pack
Company Setup & Base Configuration
Chart of Accounts Setup
Posting Groups & Dimensions
User Roles & Security Setup
General Ledger Journals
Financial Periods & Opening Balances
Basic Financial Reporting
Sales Pack
Customer Master Data Setup
Sales Quotes, Orders & Returns
Sales Shipments, Invoices & Credits
Accounts Receivable Setup & Reporting
Payment Terms, Discounts & Deferrals
Sales Journals & Cash Receipt Processing
Purchase Pack
Vendor Master Data Setup
Purchase Quotes, Orders & Returns
Purchase Receipts, Invoices & Credits
Accounts Payable Setup & Reporting
Payment Terms & Vendor Ledger Management
Purchase Journals & Payment Processing
Bundle Benefits:
Discounted pricing compared to individual packs
Faster go-live with a structured implementation approach
End-to-end visibility across sales, purchasing, and finance
Scalable foundation for future packs (Inventory, Jobs, Assembly, etc.)
The Jobs Pack enables organizations to plan, execute, and monitor project-based work using Dynamics 365 Business Central Job Management. It provides full visibility into job profitability by tracking costs, revenues, and progress—while seamlessly integrating financials for accurate, real-time reporting.
This pack is ideal for service-based businesses, project-driven teams, and organizations that need tight control over budgets, costs, and billing.
Fixed Assets Pack provides a centralized and fully integrated way to manage your organization’s fixed assets within Dynamics 365 Business Central. It allows you to track the complete lifecycle of assets—from acquisition and depreciation to disposal—while ensuring accurate financial reporting and compliance.
This pack is ideal for organizations that need clear visibility into asset values, depreciation, and fixed asset-related postings without relying on external spreadsheets or disconnected systems.
Assembly Pack is designed to help businesses efficiently manage light manufacturing and kitting processes using Dynamics 365 Business Central Assembly Management.
It enables you to define, build, and track assembled items with full visibility into components, costs, and output—without the complexity of full-scale manufacturing.
This pack is ideal for organizations that assemble finished goods from multiple components, whether for stock or on demand.
Included Capabilities:
Assembly Item Setup
Assembly Bill of Materials (BOM) Configuration
Assembly BOM Component Management
Assembly Routing (Basic Assembly Steps)
Assembly Order Creation (Make-to-Stock & Make-to-Order)
The Sales Pack brings together everything you need to manage your sales process—from customers and sales orders to the sales ledger and accounts receivable.
It includes the essential tools to track revenue, manage customer relationships, and stay on top of receivables with ease.
Included Capabilities:
Customer Master Data (up to 10,000 records imported)
Customer Specific Layouts
Customer Opening Balances
Customer Ship-To Address List
Sales Quote Processing
Sales Order & Return Processing
Sales Shipments & Returns of Stock
Sales Invoice & Credit Processing
Standard Sales Codes (Recurring Sales Invoice Lines)
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