Vistas Central

VISTAS Central FAQs

Get Answers, Fast! Find clear, concise answers to common questions about our Business Central solutions — helping you make informed decisions quickly and confidently.

General

Pricing Transparency

Scope Clarity

Fit

Timeline

Customization and Extensions

Support

Security

Risks

Why VISTAS

Licensing

General

Is Dynamics 365 Business Central a good replacement for my current ERP system?
Yes, Dynamics 365 Business Central is designed to replace legacy and midmarket ERP systems by providing modern finance, operations, inventory, and reporting capabilities in a single cloud-based platform. At VISTAS Central, we help businesses plan their migration to ensure a smooth transition and ongoing efficiency.
What ERP systems can be migrated to Dynamics 365 Business Central?

Business Central supports migration from many systems, including:
• Legacy on-premise ERPs
• Accounting systems like QuickBooks or Sage
• Industry-specific ERP solutions
• Older Microsoft systems
Data and processes are assessed and mapped to ensure a smooth transition

Will I lose my historical data when migrating to Business Central?

No. Historical data such as customers, vendors, balances, inventory, and
transactions can be migrated into Business Central. At VISTAS Central, we ensure
that the right historical data is migrated accurately to maintain reporting and
operational continuity.

How long does an ERP migration to Business Central usually take?

Implementation time varies based on business size and complexity. For small to medium businesses, it typically takes 8–12 weeks, while larger
organizations may require 3–6 months to fully deploy and customize the system. At VISTAS Central, we plan the timeline carefully so your business can go live
efficiently while minimizing risk.

What training is required for my team after migrating to Business Central?

User training is key to adoption. At VISTAS Central, we provide role-based sessions, hands-on practice, and clear documentation so your team can confidently use Business Central after migration.

How can I make sure my data migration is accurate in Business Central?

VISTAS Central ensures accurate migration by:
• Assessing current systems and processes
• Mapping data to the correct modules
• Validating and testing migrated data
This ensures your financial and operational data is reliable from day one.

What are the key benefits of implementing Dynamics 365 Business Central?

Key benefits include:
• Unified business processes across departments
• Real-time financial insights and reporting
• Improved inventory and supply chain management
• Enhanced customer service and sales tracking
• Cloud-based accessibility for remote work

How can I ensure a smooth transition from my current system?

VISTAS Central follows a CPA-led implementation methodology to ensure
smooth migration:
• Pre-implementation assessment of your current processes
• Clean and accurate data migration
• Staff training and change management
• Continuous post-launch support
This minimizes disruptions and ensures your team is confident using Business
Central.

What is the fastest way to get Business Central up and running?

Use VISTAS Central’s 3-step implementation process:
• Choose your feature pack
• Select your support plan
• Choose your licensing
Most small-to-medium businesses can be live within weeks, with a smooth
transition and CPA-led oversight.

How do I choose a Business Central implementation partner?

Choosing the right partner ensures a smooth and successful ERP
implementation. Look for:
• Proven experience with Microsoft Dynamics 365 Business Central
• Industry expertise relevant to your business
• Structured implementation methodology and clear roadmap
• User training and post-go-live support
• Communication, responsiveness, and customer references
A trusted partner helps minimize risks, ensures accurate migration, and maximizes
the value of your ERP investment.

Pricing Transparency

How is pricing calculated for licenses, implementation packs, and support plans?
Pricing is transparent and upfront. You select licenses, an implementation pack, and a support plan—each priced clearly before checkout.
Are implementation packs fixed-price or time-and-materials?

All implementation packs are fixed price.

What is included vs. excluded in each implementation pack?

Covered under each pack description.

Are there any hidden costs after checkout?

No. All pricing is disclosed upfront based on your selected options

Can I upgrade or downgrade my implementation or support pack later?
You can upgrade packs. Downgrades are not allowed once implementation has started.
Is payment one-time, monthly, or milestone-based?
You can upgrade packs. Downgrades are not allowed once implementation has started.
Do you offer refunds or credits if scope changes?

 Refunds or credits for scope reductions are not offered once work begins.

Scope Clarity

What exactly is included or not included in each implementation pack?
Each pack includes predefined configuration, setup, and guidance as described on the pack details page
What is not included?
Custom development, extensions, and additional data migration beyond the agreed scope are not included.
How many companies, users, and environments are included?
Companies vary by pack. Users depend on licenses purchased. Microsoft allows up to three environments per tenant.
Does this include configuration, extensions, or customizations?
Implementation packs include configuration of D365BC. Extensions are sold separately, and customizations are priced based on client requirements
Is data migration included?

Data migration is scoped and priced based on your specific requirements.

What happens if my requirements exceed the selected pack?
Any additional requirements are reviewed and agreed upon before work begins.

Fit

Is Business Central right for my industry or company size?

Business Central fits most industries and company sizes, from small
businesses to larger organizations.

Who is this offering best suited for?

Companies looking for a structured, fixed price, CPA-led implementation
approach.

What company sizes are these implementation packs designed for?

The packs are not dependent on the size of the company. Larger organizations may require additional packs or functionality.

Do you support multicompany or multicurrency scenarios?

Yes, both are fully supported.

Can I use this if I already own Business Central licenses?

We can review your existing setup and proceed with implementation,
support, or additional licensing as needed.

Timeline

After an introductory kickoff call.
Business Central fits most industries and company sizes, from small businesses to larger organizations.
What do I need to prepare before the project begins?

We provide clear preparation steps before the project begins

How much time will my team need to commit?

Client involvement is essential and discussed during the kickoff call.

What can delay my go-live date?

Scope changes, client availability, and additional development can impact timeline.

Customization and Extensions

Can I customize Business Central after go live?

Yes, customization is possible at any time.

Are third-party apps supported?

Yes, we support a wide range of third-party solutions.

Do you build custom extensions if needed?

Yes, custom extensions can be developed based on requirements.

How do future enhancements get handled?

Enhancements are managed through your support plan

What happens when Microsoft releases new features?
All updates are implemented as scheduled and are included in your support packs.

Support

What happens after go-live?

Your support plan begins immediately.

What’s included in each support plan?

Maintenance, upgrades, break/fix support, and optimization services.

How do I request support?

Via phone or email using our standard contact methods.

What are your response times or SLAs?

Based on issue severity, with responses no later than one business day on
weekdays.

Can I switch support plans later?

Yes, support plans can be upgraded.

Security

Where is my data stored?

Data is stored within Microsoft’s secure cloud environment

How is data secured during migration?

Data is validated, tested, and securely handled throughout migration.

Who owns my data?

You retain full ownership of your data.

Do you provide validation or audit reports?

Data migration validation can be provided upon request.

Risks

What happens if the project goes off track?

We use a structured methodology with clear escalation paths.

How do you manage scope creep?

Scope is agreed upon upfront before implementation begins.

Do you offer success guarantees or acceptance criteria?

Acceptance criteria are defined as part of the agreed scope.

Why VISTAS

How is VISTAS Central different from traditional Business Central partners?

We offer a CPA-led, fixed-price, productized implementation model.

Why a CPA-led implementation matters?

Bridges IT, Operations, Finance, and Accounting, ensuring financial
accuracy, compliance awareness, and business-focused outcomes.

How does this compare to hiring a consultant hourly?

You get predictable pricing, defined scope, and reduced risk.

Can I talk to someone before or after checkout?

Can I talk to someone before or after checkout?

Licensing

Which Business Central license do I need?
Based on your business needs, one of two types of licenses: Essential or Premium.
Can I mix license types?

Microsoft does not allow mixing Essential or Premium licenses.

What if I need more users later?

Additional licenses can be added anytime

Can you help me optimize license counts?

Yes, we help ensure you’re not over- or under-licensed.

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    Premium Support

    $2500 /month, annual agreement

    Proactive ERP Management & Strategic Advisory

    Our Premium Support Plan is designed for organizations that rely heavily on Microsoft Dynamics 365 Business Central for mission-critical operations.

    This plan goes beyond reactive support. It provides proactive system monitoring, optimization, and strategic ERP advisory services.

    Everything in Basic Support, PLUS:

    ✔ Priority Dynamics 365 Support

    • Expedited SLA response times
    • Priority ticket handling
    • Dedicated support manager

    ✔ Proactive System Health Checks

    • Quarterly Business Central performance review
    • Data integrity assessment
    • Customization audit
    • Environment optimization

    ✔ Continuous ERP Optimization

    • Process improvement recommendations
    • Automation enhancements
    • Reporting optimization
    • Feature adoption guidance

    ✔ Microsoft Release Management Support

    • Guidance during Microsoft release waves
    • Impact analysis of new features
    • Testing coordination
    • Upgrade advisory

    ✔ Strategic Business Reviews

    • Quarterly advisory sessions
    • ERP roadmap planning
    • Growth and scalability assessment

    ✔ Advanced User Training

    • Feature walkthrough sessions
    • Department-specific enablement
    • Ongoing knowledge transfer


    Who This Plan Is Best For

    • Growing companies scaling operations
    • Multi-entity or multi-location businesses
    • Manufacturing and distribution organizations
    • Companies without internal ERP technical teams
    • Businesses planning digital transformation initiatives

    Basic Support

    $1000 /month, annual agreement

    Cost-Effective ERP Helpdesk & Maintenance

    Our Basic Support Plan is ideal for companies that require dependable issue resolution and standard system maintenance following Business Central implementation.

    ✔ Business Central Helpdesk Support

    • Ticket-based support via email or portal
    • Functional troubleshooting
    • User guidance for standard features
    • Configuration corrections

    ✔ Issue Resolution & Maintenance

    • Error investigation and fixes
    • Minor report adjustments
    • Workflow corrections
    • Basic technical troubleshooting

     

    ✔ Standard SLA Response Time

    • Defined response time during business hours
    • Structured escalation process

     

    ✔ Monthly Support Hours

    • Fixed allocation of monthly support hours
    • Can be used for minor enhancements and system adjustments

    Who This Plan Is Best For

    • Small to mid-sized businesses using Business Central
    • Organizations with minimal customization
    • Companies with internal ERP administrators
    • Businesses seeking affordable ERP support services
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    Premium License

    $110 user/month, paid annually

    Advanced Manufacturing & Service Management Capabilities

    The Premium License includes everything in Essentials, plus advanced functionality for companies with more complex operational requirements.

    This license is designed for businesses with manufacturing, production planning, or service management needs.

    Everything in Essentials, PLUS:

    ✔ Manufacturing management

    ✔ Production orders

    ✔ Bills of materials (BOM)

    ✔ Capacity planning

    ✔ Assembly management

    ✔ Service order management

    ✔ Advanced operational controls

    Best For

    • Manufacturers
    • Distributors with light production
    • Service-based organizations
    • Companies with production planning requirements

     

    When to Upgrade to Premium

    If your business includes production processes, shop floor management, or service order tracking, the Premium license ensures operational visibility and cost control.

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    Team Member License

    $8 user/month, paid annually

    Limited Access for Light Users

    The Team Member License is designed for users who need limited access to Business Central.

    It is significantly more affordable than full licenses and ideal for employees who:

    • Read data
    • Enter basic information
    • Approve workflows
    • Update records without full transactional control

    Key Capabilities:

    ✔ Read-only access across the system

    ✔ Approve workflows

    ✔ Enter time sheets

    ✔ Update customer, vendor, or contact information

    ✔ Access reports

    Best For

    • Executives needing reporting access
    • Sales representatives
    • Warehouse staff (basic entry)
    • Administrative staff
    • Occasional ERP users
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    Essentials License

    $80 user/month, paid annually

    Core ERP Functionality for Finance and Operations

    The Essentials License provides full access to core ERP capabilities required by most small to mid-sized businesses.

    This license is ideal for finance teams, operations managers, and power users who need comprehensive system access.

    Key Features Included:

    ✔ Financial management (GL, AP, AR, budgeting)

    ✔ Sales and customer management

    ✔ Purchasing and vendor management

    ✔ Inventory management

    ✔ Project management

    ✔ Basic warehouse management

    ✔ CRM capabilities

    ✔ Reporting and dashboards

    Best For

    • Finance managers and accountants
    • Operations managers
    • Inventory controllers
    • Business analysts
    • Users who require full transactional access

    Why Choose Essentials?

    The Essentials license covers the majority of business processes without requiring advanced manufacturing or service management features.

    For many organizations, this is the most cost-effective full-access ERP license.

    Warehousing Pack

    $6000

    The Warehousing Pack provides businesses with the tools to efficiently manage inventory movement, storage, and fulfillment within Dynamics 365 Business Central. 

    It enables full visibility and control over warehouse operations, helping reduce errors, optimize storage, and streamline order fulfillment. 

    This pack is ideal for distributors, e-commerce businesses, and manufacturers who require structured warehouse processes without the complexity of full-scale WMS extensions. 

    Included Capabilities: 

    • Warehouse Setup & Configuration 
    • Location & Bin Management 
    • Item Tracking by Location & Bin 
    • Put-away & Pick Strategies 
    • Warehouse Receipt & Shipment Processing 
    • Item Reservations & Allocation Management 
    • Inventory Adjustments & Cycle Counting 
    • Warehouse Documents & Work Instructions 
    • Cross-Docking & Warehouse Movement Orders 
    • Integration with Sales & Purchase Orders 
    • Real-Time Stock Availability & Updates 
    • Warehouse Reports & Standard Views 
    • Item Tracking with Serial & Lot Numbers 
    • Basic Warehouse Workflows for Staff Efficiency 
    • Inventory Posting Integration with General Ledger 

     includes Project Management fee. 

    Stock Pack

    $8000

    The Stock Pack provides businesses with the tools to efficiently manage inventory, pricing, and stock movements within Dynamics 365 Business Central. 
    It ensures accurate tracking of items across multiple locations, smooth transfers, and full visibility of stock levels and costs. 

    Included Capabilities: 

    • Inventory Item Master Data Setup 
    • Item Categories & Extended Descriptions 
    • Sales Prices & Price Lists Management 
    • Locations & Bin Setup 
    • Stock Availability & Real-Time Updates
    •  Transfer Orders Processing
    • Inventory Transfers Between Locations 
    • Stock Adjustment Journals 
    • Serial Number Tracking 
    • Lot Number Tracking 
    • Item Cost Tracking & Valuation 
    • Integration with Sales & Purchase Orders 
    • Inventory Reporting & Standard Views 

       includes Project Management fee.
       

    Starter PLUS Pack

    $6000

    The Starter PLUS Pack enhances the core foundation of Dynamics 365 Business Central by adding stronger financial controls, better visibility, and readiness for growth. 
    It is designed for organizations that want more than a basic setup—without moving into a full, enterprise-scale implementation. 

    This pack is ideal for businesses that need structured financial management, reporting clarity, and scalable system configuration from the start. 

    Included Capabilities: 

    • All features from the  Starter Pack 
    • Advanced Chart of Accounts Structuring 
    • Multi-Dimension Setup & Reporting 
    • Advanced Posting Groups Configuration 
    • Cash Flow Forecast Setup 
    • Financial Budget Setup & Monitoring 
    •  Sales Tax Setup & Posting Configuration (sales tax updates not included)
    • Financial Controls & Validation Rules 
    • User Roles, Profiles & Permission Sets 
    • Financial Reporting Enhancements 
    • Audit Trail & Change Log Setup 
    • Period Close & Year-End Readiness 

     includes Project Management fee. 

    Starter Pack

    $4000

    The Starter Pack is a mandatory component for all Business Central implementations (except for the KickStart Pack, which already includes it). 

    It provides the foundation for setting up a single trading company and includes all the core functionalities required to manage general ledger, banking, tax, and multi-currency operations—making it the essential starting point for any Business Central build. 

    Included Capabilities: 

    • Single Company Setup 
    • Chart of Accounts (up to 100 records imported) 
    • G/L Account Categories and Subcategories 
    • G/L Account Extended Texts 
    • Balance Sheet and Income Statement Reporting 
    • Reporting Dimensions & Values 
    • Analysis by Dimension & Account Schedule Reporting 
    • Recurring & Reversing Journals 
    • Bank Accounts Setup
    • Bank Account Reconciliations 
    • Bank Integration – Cash Receipt & Statement Import
    • Payment Reconciliations & Registrations 
    • Outlook Integration 
    • Excel Integration 
    • User Accounts, Permission Groups, and Permission Sets 
    • User Personalisation 
    • User Posting Date Control

      Includes Project Management fee. 

    Purchase PLUS Pack

    $6000

    The Purchase PLUS Pack extends the core purchasing capabilities of Dynamics 365 Business Central with advanced controls, automation, and visibility across the procure-to-pay process. 

    It is designed for organizations with higher purchasing volumes, multi-step approvals, and the need for tighter cost and vendor management. 

    Included Capabilities: 

    • All features from the Purchase Pack, plus: 
    • Advanced Vendor Master Data Configuration 
    • Purchase Requisition Setup & Processing 
    • Purchase Approval Workflows 
    • Purchase Price & Line Discount Management 
    • Vendor-Specific Purchasing Conditions 
    • Blanket Purchase Orders 
    • Drop Shipment Processing 
    • Purchase Order Change Tracking & Audit Trail setup
    • Landed Cost Setup & Allocation 
    • Purchase Charge Management 
    • Commitment Tracking & Accrual Visibility 
    • Vendor Performance & Purchase Analysis Reports 
    • Integration with Inventory & General Ledger 
    • Enhanced Purchase Reporting & Standard Views 

     includes Project Management fee. 

    Purchase Pack

    $4000

    The Purchase Pack covers everything you need to manage your purchasing process—from vendors and purchase orders to the purchase ledger and accounts payable. 

    It includes the essential tools to track expenses, manage supplier relationships, and keep your payables organized with confidence. 

    Included Capabilities: 

    • Vendor Master Data (up to 1,000 records imported) 
    • Vendor Opening Balances 
    • Purchase Quote Processing 
    • Purchase Order & Return Processing (including Purchase Receipts) 
    • Purchase Invoice & Credit Processing 
    • Standard Purchase Codes (Recurring Purchase Invoice Lines) 
    • Payment Journals (including Bank Payment Exports) 
    • Aged Accounts Payable Report 
    • Allocation of Purchase Invoices, Payments, and Credits 
    • Purchase Proformas and Prepayments 
    • Payment Terms 
    • Purchase Discounts 
    • Purchase Extended Texts 

    includes Project Management fee. 

    Planning Pack

    $4000

    The Planning Pack helps organizations plan, forecast, and control inventory supply using Dynamics 365 Business Central planning capabilities.

    It enables smarter purchasing and production decisions by aligning demand, supply, and availability—reducing stockouts, excess inventory, and manual planning efforts. 

    This pack is ideal for distributors, manufacturers, and growing businesses that need better visibility into future demand and replenishment requirements. 

    Included Capabilities: 

    • Item Planning Setup 
    • Reordering Policies (Reorder Point, Lot-for-Lot, Fixed Reorder Quantity) 
    • Safety Stock & Lead Time Configuration 
    • Demand Forecast Setup & Management 
    • Planning Parameters per Item 
    • Item Availability & Planning Worksheets 
    • Supply Planning (Purchase & Assembly Recommendations) 
    • Planning Worksheet Review & Action Messages 
    • Automated Creation of Purchase Orders & Assembly Orders 
    • Planning by Location & Variant 
    • Planning Reports & Standard Forecast Views

      Includes Project Management fee.

    Kickstart Bundle

    $10500

    The Kickstart Bundle is designed for businesses that want to get up and run on Dynamics 365 Business Central quickly and cost-effectively. 

    It brings together the Starter PackSales Pack, and Purchase Pack into one streamlined implementation—giving you all the essentials to manage customers, vendors, and core transactions from day one. 

    This bundle is ideal for organizations transitioning from spreadsheets or legacy systems and looking for a structured, low-risk entry into Business Central. 

    Bundle Benefits: 

    • Discounted pricing compared to individual packs 
    • Faster go-live with a structured implementation approach 
    • End-to-end visibility across sales, purchasing, and finance 
    • Scalable foundation for future packs (Inventory, Jobs, Assembly, etc.)

    includes Project Management fee. 
     

    Jobs Pack

    $8000

    The Jobs Pack enables organizations to plan, execute, and monitor project-based work using Dynamics 365 Business Central Job Management. 
    It provides full visibility into job profitability by tracking costs, revenues, and progress—while seamlessly integrating financials for accurate, real-time reporting. 

    This pack is ideal for service-based businesses, project-driven teams, and organizations that need tight control over budgets, costs, and billing. 

    Included Capabilities: 

    • Job Master Data Setup 
    • Job Task Structure & Phases 
    • Job Budget Setup (Cost & Revenue) 
    • Budget vs. Actual Tracking 
    • Job Costing (Labor, Materials, Expenses & Overheads) 
    • Job Planning Lines 
    • Time & Expense Tracking 
    • Timesheet Setup & Approval Workflows 
    • Job Resource & Cost Rate Management 
    • Job Billing & Revenue Recognition 
    • Job Integration with General Ledger 
    • Work in Progress (WIP) Methods & Setup 
    • WIP Calculations & Posting 
    • Job Profitability & Margin Reporting 

      includes Project Management fee. 

    Fixed Assets Pack

    $3000

    Fixed Assets Pack provides a centralized and fully integrated way to manage your organization’s fixed assets within Dynamics 365 Business Central. 
    It allows you to track the complete lifecycle of assets—from acquisition and depreciation to disposal—while ensuring accurate financial reporting and compliance. 

    This pack is ideal for organizations that need clear visibility into asset values, depreciation, and fixed asset-related postings without relying on external spreadsheets or disconnected systems. 

    Included Capabilities: 

    • Fixed Asset Master Data Setup 
    • Integrated Fixed Asset Register 
    • Fixed Asset Classes & Subclasses 
    • Fixed Asset Posting Groups 
    • Fixed Asset Acquisition & Capitalization 
    • Depreciation Books (e.g., Financial & Tax) 
    • Depreciation Methods (Straight-Line, Declining Balance, etc.) 
    • Depreciation Calculation & Posting 
    • Fixed Asset Journals 
    • Fixed Asset Revaluation 
    • Fixed Asset Transfers (Location, Department, Responsibility Center) 
    • Fixed Asset Disposal, Write-Off & Sale Processing 
    • Fixed Asset Integration with General Ledger 
    • Fixed Asset Reporting & Standard Depreciation Schedules 
    • Net Book Value & Asset History Tracking 

    Includes Project Management fee

    Assembly Pack

    $4,000

    Assembly Pack is designed to help businesses efficiently manage light manufacturing and kitting processes using Dynamics 365 Business Central Assembly Management.

    It enables you to define, build, and track assembled items with full visibility into components, costs, and output—without the complexity of full-scale manufacturing. 

     This pack is ideal for organizations that assemble finished goods from multiple components, whether for stock or on demand. 

    Included Capabilities: 

    • Assembly Item Setup 
    • Assembly Bill of Materials (BOM) Configuration 
    • Assembly BOM Component Management 
    • Assembly Routing (Basic Assembly Steps) 
    • Assembly Order Creation (Make-to-Stock & Make-to-Order) 
    • Assembly Order Posting (Consumption & Output) 
    • Item Consumption Posting from Assembly Orders 
    • Output Posting to Finished Goods Inventory 
    • Partial Assembly Order Posting 
    • Assembly Order Status Management 
    • Assembly Order Reporting & Standard Views 
    • Integration with Sales Orders (Assemble-to-Order Scenarios) 

      Includes Project Management fee. 

    Sales Pack

    $4,000

    The Sales Pack brings together everything you need to manage your sales process—from customers and sales orders to the sales ledger and accounts receivable. 

    It includes the essential tools to track revenue, manage customer relationships, and stay on top of receivables with ease. 

    Included Capabilities: 

    • Customer Master Data (up to 1,000 records imported) 
    • Customer Opening Balances 
    • Customer Ship-To Address List 
    • Sales Quote Processing 
    • Sales Order & Return Processing 
    • Sales Invoice & Credit Processing 
    • Standard Sales Codes (Recurring Sales Invoice Lines) 
    • Sales Journals (including Cash Receipt  & Payment Registrations) 
    • Aged Accounts Receivable Report and Customer Statements 
    • Sales Proformas & Prepayments 
    • Payment Terms 
    • Payment Discounts